Returns Policy
Learn about our procedures and eligibility for returning products, whether purchased online or collected in-store.
(Draft for Client Review)
Last updated: 18 Nov 2025
This Returns Policy explains how returns are handled for purchases made online at Taste of Europe.
1. Return Conditions
You may return eligible non‑perishable items within 14 days of purchase if they are:
Unopened,
Unused,
In their original packaging.
2. Items Not Eligible for Return
Fresh, chilled, and frozen items.
Opened food products.
Clearance or short‑dated items.
Products not returned in resaleable condition.
3. Return Process
To initiate a return:
Contact us via email with your order number.
Wait for return approval and instructions.
Return the product at your own cost unless the item was faulty or incorrect.
4. Refund for Returned Items
Once inspected and approved, a refund will be issued to the original payment method.