Refund Policy
Get clear information on refunds, exchanges, and order-related issues for purchases made at Taste of Europe.
(Draft for Client Review)
Last updated: 18 Nov 2025
This Refund Policy outlines how refunds are handled for purchases made at Taste of Europe.
1. Eligibility for Refunds
Refunds may be issued in the following situations:
The product arrived damaged or defective.
The wrong item was delivered.
The order was not delivered.
An order was cancelled prior to dispatch.
2. Non‑Refundable Items
For hygiene and safety reasons, the following items are not eligible for refund:
Fresh and frozen products.
Opened or partially consumed items.
Products past their use‑by date due to delayed collection.
3. How to Request a Refund
To request a refund, contact us within 24–48 hours of receiving your order and provide:
Order number,
Product photos (if applicable),
Description of the issue.
4. Refund Method
Approved refunds are issued to the original payment method unless otherwise agreed.
5. Processing Times
Refunds may take 3–7 business days depending on your bank or payment provider.